UPDATE FOR ALL SHOALSFEST TICKET HOLDERS:
Effective immediately, every individual ShoalsFest attendee must provide proof of a negative, lab-administered COVID-19 PCR or Rapid Test administered within 48 hours of entry. Home rapid tests will not be accepted, as time of testing cannot be verified.
Attendees may bypass these requirements with proof of a full COVID-19 vaccination. A physical or digital card will be accepted as valid proof. The last day to receive the second shot of Pfizer or Moderna, or a single Johnson & Johnson shot is Saturday, September 18, 2021, otherwise the previous guidelines apply and valid proof of a negative COVID-19 test is required.
Children under 12 will be required to wear masks at all times on festival grounds, but will not be required to show proof of vaccination or a negative COVID-19 test for entry.
We kindly ask anyone meeting any of the following criteria to not attend ShoalsFest:
These protocols and procedures have been added due to the rapid escalation of COVID-19 and the Delta variant. Refusal to meet the following protocols will result in denial of entry.
Please be prepared for longer entry times to the festival grounds.
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Yes, the Account Area is a password protected environment. If you are concerned that you have lost your password, or wish to change your password, you can reset it here (or navigate to the Account Area login page and click the Forgot Password button).
Login to the Account Area and click on “My Details” in the Account Area sidebar.
Try logging in and see if you can remember what email address you might have used; our system will tell you if the email address you enter does not exist in our system. Otherwise you can contact us and we can look up your email address in our system; before doing this we will need to verify your identity.
Passwords are case sensitive, so check whether you have the Caps-Lock key on and try entering your password again. If this still doesn't work or you think you have forgotten your password, you can reset it here (or navigate to the Account Area login page and click the Forgot Password button).
You should receive an email within a few minutes of submitting your online Account registration form. This email includes a link which must be clicked in order to validate your registration. Clicking on this link double-checks that your email address has been correctly recorded and ensures you will receive important news and exclusive offers about the event/s.
When a large number of people are registering at once it may take up to half an hour to receive the confirmation email. If you do not receive a confirmation email, contact us and we'll ensure your registration is completed.
Once e-tickets are available you can download them from the Account Area. The tickets will be stored and remain safe and secure for the life of the ticket, and therefore there is no rush to download. To download these tickets, just login to the Account Area, click on “My Orders” in the Account Area sidebar, and then click the “View Order Details” link. From this page you can choose to Download or Email your E-tickets. Be advised that e-tickets may not be made available to download at the time you log in and you may have to wait until the event date is closer before doing so.
To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from: www.adobe.com/products/acrobat/readstep.html
If you have purchased more than one E-ticket, you will need to name the tickets you purchased for the other patrons that will accompany you. This is because in order to gain entry to your event, the name of your ticket must match the name of your ID. To name your tickets, login to the Account Area, click on “My Orders” in the Account Area sidebar, and then click the “View Order Details” link. From this page you can click the “Name” button next to each ticket and enter the name of the person it will belong to. Once you are done you can use the “Download All” to download your individually named tickets as a single PDF ready for printing.
Once ticket are made available, you can print your E-tickets on your home printer in black and white or colour, on standard A4 paper. Please ensure that the barcode has printed correctly, otherwise we might be unable to scan your ticket correctly at the gate. Once printed, please read the terms and conditions.
Tickets will be available to download and email from this website in your account area two weeks prior to the event. If you haven't received your E-Tickets after selecting the 'email tickets' button in the Order Details section of your account area, please check to see if your mailbox is full or if the email is in your spam folder.
You can also check that your email address is entered correctly in your Account Area, by clicking the My Details button in the Account Area sub-menu. Alternatively, you should contact us and we will be able to help you work out why you didn’t receive your tickets and assist in ensuring you receive these as soon as possible.
Note: to download / email your E-Tickets from your Account area go to My Orders and then click the View Order Details link.
On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate. The name on your E-ticket must match the name on your ID.
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